Pet Owners

Visiting The Referral Centre


If you are a pet owning client needing the next level of care then ask your veterinarian to contact us for a referral. They can call us on 0800 Vet Expertise (0800 83 83 97), or get them to send an email to 

Hamilton Clinic – admin@thereferralcentre.co.nz

Tauranga Clinic – bay@thereferralcentre.co.nz

You can also contact TRC directly to make an appointment to see any of our specialists or referral veterinarians.

We will work together with your regular vet to provide the best care for your animal. Your regular vet will send us all of your animals medical and surgical history along with details of any treatment he or she is currently receiving.


01. Choose

Choose the specialist or referral vet and service you need to see.


02. Contact Us

Call 0800 Vet Expertise or email: 

Hamilton – admin@thereferralcentre.co.nz

Tauranga – bay@thereferralcentre.co.nz

to enquire about appointment times.


03. Send Us

Paperwork: please send in your animal’s referral letter, all medical records and previous diagnostic results at least a day before your visit. This means the vet you are seeing will have time to thoroughly review all material prior to your arrival. If you have been referred, your regular vet will usually do this for you.



04. What to Bring

What to bring with you: Copies of your referral letter and your animal’s history. Bring any medications your pet is taking, or has recently taken too.

Services Offered


Dr Trudi McAlees

Registered Specialist, Small Animal Emergency and Critical Care

Critically ill animals often require resources and equipment that general practices just aren’t able to provide. We are experienced in dealing with these very sick patients and will look after your animal in hospital until it is suitable for treatment by your clinic during the day or as an outpatient. No more transferring your pet back and forth between clinics in the morning and again in the evening.

Animals we see include unstable diabetics, animals on oxygen, those that have suffered serious injuries, animals needing ongoing pain management, fluid support and nutrition.

Your vet is welcome to call or email Trudi at The Referral Centre to discuss your pets case. There is no charge for this service.

Critical care consultations are $180, with treatments and diagnostics in addition to this.

Dr Sylvia McLean

Dermatology Services

Skin disease can be highly uncomfortable for pets and frustrating for owners. Referral is an important option in resolving skin conditions and eliminating the frustration that comes with recurrent disease.

Initial appointments with Sylvia will be 60-90 minutes. A complete review of your pet’s previous history and in-house diagnostics will be performed. A treatment plan that might include elimination of dietary causes wil be proposed. The initial visit will usually cost around $150-300.

You will need to be committed to your pets care, as the management of skin diseases requires regular progress examinations and adjustments to the treatment plan until a long-term tailor-made management plan is created.

Sylvia will remain in contact with you during all stages of treatment. Once your pets skin condition is stable, your referring veterinarian will continue with on-going care.

Dr Boet Vermuelen


Boet is an African born Kiwi who received his veterinary degree from Massey in 2004.  He started working in mixed animal practice in New Zealand before moving to Queensland, Australia where he developed a strong interest in Orthopaedic surgery. It was here that he completed post graduate studies in Orthopaedics, soft tissue and ultrasonography.  Since moving back to New Zealand several years ago he has worked as a referral surgeon in Auckland, Hamilton and Gisborne.  Boet has a special interest in cranial cruciate disease and complex fracture repairs.  Boet has a passion for surgery and pet care and has a great following with pet owners and referring veterinarians.  He is an avid outdoorsman and enjoys tramping and fishing.  He lives with his wife and their 3 children on a lifestyle property in Auckland.

Dr Richard Lucy


Richard provides a diagnostic interpretation service for cardiac and respiratory medicine cases. X-rays and ultrasound images acquired at your regular vet clinic can be sent to Richard who will then discuss the case with your regular vet.


Dr Ivan Aleksic


Ivan graduated in 1993 from Belgrade University in Serbia. He moved to New Zealand, passed the National Veterinary Exam and was registered in 1997. Ivan continued to study and in 2002 passed Memberships of the ANZCVS in Small Animal Medicine. In the last few years alone he has attended the World Veterinary Conference in Las Vegas in 2015 where he did a practical ultrasound workshop returning in 2017 for another workshop. He completed the University of Sydney CVE basic and advanced echocardiography course and workshop in 2016; attended WSAVA in Denmark in 2017 and Singapore in 2018 and has just last week returned from a 7-day intensive basic and advanced echocardiography workshop at the Sydney University CVE

Ivan has a passion for ultrasound and attends as much CE on the topic as he can, including hands on practical workshops. When he is not attending conferences, Ivan plays as much squash as he can. 

Dr Martin Earles

BVSc, MANZCVS (Medicine and Surgery of Unusual Pets)

Dr Martin Earles is a Tauranga raised veterinarian and Massey University graduate.  He started in small animal practice in Auckland, before moving back to Tauranga where he has worked since 2000.

Martin has developed a special interest in avian and exotic pet medicine and surgery since 2010. In 2019 passed exams to become a Member of the Australian and New Zealand College of Veterinary Scientists in the subject of Medicine and Surgery of Unusual Pets.

He is a member of the Association of Reptile and Amphibian Veterinarians (ARAV), Association of Exotic Mammal Veterinarians (AEMV) and Association of Avian Veterinarians – Australasian Committee (AAVAC).  He will be initially available on Tuesdays and Fridays at The Bay Referral Centre for exotic and avian consultations and surgery.  This includes rabbits, rodents( guinea pigs, chinchillas, rats and mice), reptiles (lizards, turtles and tortoises), amphibians, ornamental fish and bird species (pets, aviary birds, backyard poultry and pigeons).

Rachel Dellar

Hydrotherapy and Rehabilitation

Hydropaws is devoted to canine rehabilitation, health & fitness. Our primary aim is to improve quality of life for your dog.

Hydropaws offers a holistic approach to canine care integrating land and water based rehabilitation therapies to promote good health and mobility, performance and recovery from injury and surgery allowing dogs to live life to the full. Please do get in touch to see how we can help your dog.

Email: rachel@hydropaws.co.nz

Hamilton Clinic Only

Frequently Asked Questions

Do I need to have a vet referral?

No, while it is more common to be referred by your regular vet, you are welcome to approach us directly for help.

How do I get a vet referral?

Speak to your regular vet about coming to see us at The Referral Centre. They will then send us your animal’s clinical records, and we will contact you to make an appointment.

How can the clients pay?

TRC accepts cash, EFTPOS, bank transfer, Mastercard and VISA. If finance or a payment plan is needed then we can help you organise this, we currently offer PetfundersQ Card and Humm finance options

Do you take credit card?

Yes, but not AMEX.

What do I need to bring with me?

In most instances, your pets records will have been sent to us electronically, so you don’t usually need to bring anything other than the medication your pet is currently taking.

I have pet insurance do I need to get a pre-approval?

Every insurance company is different – some give pre-approval, some don’t. You will need to contact your company directly to ask them.

Can I come without an appointment?

No, The Referral Centre runs on appointments only. Clinicians are not always available here as many work in other clinics as well.

Is my pet monitored 24hrs?

Yes, in conjunction with Waikato After Hours Veterinary Hospital and Bay After Hours Veterinary Hospital there are nurses on site 24 hours a day, and usually a vet too.

What if my pet has an emergency situation?

Waikato After Hours Veterinary Hospital and Bay After Hours Veterinary Hospital are open when your regular vet is closed – nights and weekends. During the day, your local vet is able to deal with emergency situations. Once they have assessed your animals, an urgent referral may be able to be arranged.

What if I can’t make my appointment?

Waikato After Hours Veterinary Hospital and Bay After Hour Veterinary Hospital are open when your regular vet is closed – nights and weekends. During the day, your local vet is able to deal with emergency situations. Once they have assessed your animals, an urgent referral may be able to be arranged.

Will my primary vet be updated with information on my pet?

Yes. All clinical records and results will be sent to your vet.



576 Anglesea Street,
Hamilton, N.Z


1450 Cameron Road
Greerton, Tauranga, N.Z